Privacy Policy
Privacy Policy
Acley respects its customers' privacy and is committed to protecting personal information provided during website access, purchases, or use of Acley's services.
1. Information We Collect
When customers make a purchase or contact Acley, we may collect the following information:
- Full name
- Phone number
- Email
- Delivery address
- Order information
- Purchase history
- Communication content via Zalo, Facebook, or other contact channels
- Information necessary to process payments, delivery, and customer care
2. Purpose of Information Use
Customer personal information is used for the following purposes:
- Confirming and processing orders
- Delivering goods and providing after-sales support
- Contacting for order information confirmation when necessary
- Providing customer care services
- Sending promotional information, membership programs, or new products if the customer agrees
- Improving the shopping experience on the website
- Preventing fraud and protecting the interests of customers and Acley
3. Information Security
Acley implements appropriate measures to protect customer personal information from unauthorized access, use, disclosure, or alteration.
We do not sell, exchange, or share customer personal information with third parties for independent commercial purposes.
4. Sharing Information with Third Parties
In some necessary cases, Acley may share essential information with relevant parties to complete an order, including:
- Shipping carriers
- Payment providers
- Website platforms and operational support systems
- Customer care, analytics, or marketing tools used by Acley
Sharing is limited to what is necessary to provide services to customers.
5. Cookies and Tracking Tools
Acley's website may use cookies or similar technologies to remember customer preferences, analyze visits, and improve the shopping experience.
Customers can adjust cookie settings in their browser. However, disabling cookies may affect some website functions.
6. Customer Rights
Customers have the right to request to review, correct, or delete personal information within the scope permitted by law and Acley's processing capabilities.
To submit a request regarding personal data, customers can contact Acley through the store's official support channels.
7. Information Retention Period
Acley retains personal information for the period necessary to process orders, provide customer care, fulfill accounting and legal obligations, and manage operations.
8. Policy Changes
Acley may update this Privacy Policy as needed to align with business operations, website systems, or legal regulations.
The updated version will be posted on Acley's website.
9. Contact Us
If customers have questions about the Privacy Policy or how Acley handles personal information, please contact us via Zalo, Facebook, or the official contact channels displayed on the website.